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General FAQs 

What is Trudi®?

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Trudi® is a centralized platform designed to streamline and enhance your property management operations. It is also a comprehensive software solution that connects your favorite software applications, helping you avoid the hassle of managing disconnected apps and ensuring that nothing falls through the cracks. Additionally, Trudi® offers AI-powered tools that can significantly boost your residential team's productivity. Instead of hiring additional resources, Trudi®'s platform helps your existing team work smarter, not harder. When your staff are more engaged and efficient, it positively impacts your customer experience.

Which countries can I use Trudi® in?

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Trudi® is currently available for use in Australia and North America. However, there are plans for expansion to make Trudi® accessible in more countries in the future.

Which property management platforms do you support?

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Trudi® currently supports property management platforms, MRI Property Tree and Rent Manager, as well as other integrations to streamline your property management processes. More integrations are on the horizon, making Trudi® a versatile solution for property management needs. Be sure to check out our integrations page for our latest 3rd party integrations.

Will Trudi® integrate with more property management software solutions in the future?

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Yes, Trudi® is committed to expanding its integration offerings and will be integrating with more property management software solutions in the future. Stay tuned for updates and new integrations as they become available. If you are using a property management software solution that we have not integrated with yet, contact our Sales team and register your interest. We will then notify you when we integrate with the property management software you are using.

Is Trudi® easy to use?

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Yes, Trudi® offers an easy-to-use desktop application with browser access that ensures a user-friendly experience. You can log in and start benefiting from its features without extensive training or technical expertise.

What are the key benefits of using Trudi®?

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  • Increase Team Efficiency: Trudi® can improve your team's efficiency by up to 20%, making your workflows more productive.
  • Save Time: Users can save up to 2 hours per person, per day compared to industry standards.
  • Faster Issue Resolution: Trudi® enables you to resolve customer inquiries up to 3 times faster, leading to better customer satisfaction.
  • How much does Trudi® cost?

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    Trudi® offers a 30-day free trial for companies to explore its features and suitability. There are no lock-in contracts, providing flexibility. Trudi®'s pricing is structured around different plans (starter, pro, elite), and charges are applied per property or unit on a monthly basis. Additionally, there is a one-time account set-up fee to get started with your Trudi® subscription. This flexible pricing structure allows companies to choose the plan that suits their needs without long-term commitments. Check out our pricing page for pricing in your region.

    Can I use Trudi® for property sales or strata purposes?

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    Currently, Trudi® is primarily designed for residential property management purposes and is not suitable for property sales or strata management. However, at Trudi®, we actively consider potential expansions and enhancements, so it's possible that features related to property sales or strata purposes could be introduced in the future. If you have any questions, be sure to contact our Sales team.

    Troubleshooting

    Where do I download the desktop app?

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    To download the Trudi® desktop app, you can find it on the App Store for Apple devices and the Microsoft Store for Windows devices. Simply follow the provided link to access the respective store, or you can search for "Trudi®" in the store's search bar to locate and download the desktop app for your preferred platform.
    Trudi® desktop app

    I can’t log in to the desktop app?

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    You will need to be invited to use Trudi® by your company administrator. Be sure to follow the link in the email invite to set up your account in the desktop app.

    If you are an existing user of the Trudi® desktop app and are unable to log in, we recommended completing our forgotten password flow. If you continue to have issues, please raise a support ticket.

    The desktop app has stopped working?

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    If you ever encounter issues with the desktop app or need to refresh the page for any reason, forcing a reload from your top menu bar is a simple and effective solution. If you’re still having trouble lodge a raise a support ticket and our team will help.

    Where do I download the Tenant app?

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    To download the Trudi® tenant app, you can find it on the App Store for Apple devices and the Google Play Store for Android devices. Simply follow the provided link to access the respective store, or you can search for "Trudi®" in the store's search bar to locate and download the desktop app for your preferred platform.
    Mobile app

    I can’t log in to the Tenant app?

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    Your property needs to be managed by a company that subscribes to Trudi®. You will either be sent an email invitation or can sign up directly within the app when prompted for your property address.

    If you are an existing user of the Tenant app and are unable to log in, we recommended completing our forgotten password flow. If you continue to have issues, please raise a support ticket.

    The Tenant app has stopped working?

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    Please raise a support ticket and our team will help.

    Billing

    Am I locked into a contract?

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    With Trudi®, there are no lock-in contracts. Speak to our Sales team if you need help to choose a package that’s right for you. After your 30-day free trial, you can upgrade, downgrade or cancel at any time. Changes mid-month will reflect on the next invoice.

    How many users can I have on the platform?

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    As many as you like! Our property management AI benefits from having the whole team using Trudi®. There are no changes to what you pay for adding more users.

    How am I charged?

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    When you activate Trudi® via your preferred property management software provider, we’ll sync the number of properties (or units) your company manages and determine the estimated charge for the billing period, paid in advance, each month. Any increase or decrease is calculated pro-rata (daily) and adjusted on the next month’s invoice. Sales tax is then added along with the transaction fee we pass along from Stripe, our billing partner

    What happens if we have to cancel?

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    If circumstances change, only the Owner role can request a cancelation. We’ll turn off all integrations with your property management software and email provider, then our Support team will provide an extract of the communication history with your customers via Trudi®, for your records.

    What happens if I need to update or downgrade my account?

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    You can upgrade or downgrade your account at any time via your account settings in the Trudi® desktop app. Or feel free to contact our Sales team directly.